Guest reviews

We stayed in the apartment on "Zamocka" 22 for 3 nights and everything was great! The place is very spacious an...

LiliyaManolova, Bulgaria

Denis Torpey and family stayed in Zamocka in October 2015. The appartment was excellent and very close to amenities i...

Denis Torpey, Ireland
Family owned apartments are very well kept, comfortable with up to date design and tram stop right in front of the door....
Veronika, Czech republic
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TERMS AND CONDITIONS

MAKE AND CONFIRMATION OF THE RESERVATION

Reservations are made by completing and sending the booking form or send an email with a specific client demand. By reservations up to 7 nights is possible to use our online reservation system, payment card, debit or credit card is needed for booking process OR pre-reservation on request. For reservations which are longer than 7 nights discount is provided.  By online reservation is charged to the client pre – payment by our terms of payment, by pre-reservation on request is sending to the client number of account for bank transfer or payment gate for card payment for a pre-payment. After completing the online booking process client will receive a booking confirmation with all necessary informations, reservations on requests are confirmed after receiving pre-payment to our account. For reservations which are longer that 7 nights client will receive an e-mail confirming the date or alternative offer. Part of responsible e-mail will be price calculation for the entire stay. To fixed reservation, pre-payment is required by our terms of payments. Upon receipt of payment / advance payment, will be sent to the client e-mail confirmation of reservation.

PAYMENT METHODS

  • Credit card or debit card containing the CVC code
  • Bank transfer to our account
  • Direct deposit to our bank account
  • Cash

TERMS OF PAYMENT

Advance payments for reservations are charged on base of term stay as follows:

  • Length of stay 1-3 nights: price in amount one night of stay is required
  • Length of stay 4 to 13 nights: for stay 4 - 7 nights deposit in amount 30% of the total price is required, for stay 8 - 13 nights deposit in amount 50% of the total price is required. Surcharge for stay we required to pay in cash upon arrival at the apartment or by bank tranfser paid latest until check in date.
  • Length of stay over 14 nights: deposit amount  will be determined by length of stay and by apartment type. 

In case of business stays with special payment requirements (for example payments by bank transfer), please use the contact form with specification the dates of stay and the type apartment

Price includes a stay in the apartment including taxes and fees, consumed energy, internet access via WiFi, weekly cleaning for stays longer than 7 nights and final cleaning.

The clients are obliged to observe the silent hours 22:00 to 07:00. In case of a unacceptable behavior we are reserving the right to break your rental without your entitlement to return any payments.

 

PAYMENT AND CANCELATION CONDITIONS OF RESERVATIONS DURING ICE HOCKEY WORLD CHAMPIONSHIP 2019

For reservations during period 9th of May - 28th of May 2019 is required to be paid total price to have confirmed reservation in advance. Individual price offer will be sent upon request. In case of cancellation of the reservation, the total price is non-refundable

CANCELLATION OF RESERVATION / RESERVATION CHANGES

Cancellations will be accepted only in writing sent by e-mail address: info@apartmentscitycentre.sk and the only person who made the reservation.

Provider is not responsible for weather, illness or changes in travel plans of clients, nor for delays of transport links.

Confirmed bookings are considered for binding and their eventual abolition are guided by below cancellation charges.

Cancellation fees

  • Cancellations more than 14 days before arrival: cancellation fee in amount one night of stay.
  • Cancellations 13 to 0 days before arrival: for stays up to 3 nights cancellation fee is in amount one night of stay, for stays  4 - 7 nights cancellation fee is in amount 30% of the total price,for stays   8 - 13 nights cancellation fee is in amount 50% of the total price, for stays longer than 14 nights cancellation fee is in amount calculated deposit.
  • For corporate orders without paying reservation deposit is governed by the cancellation charges above quantification cancellation fee.

If confirmed by reducing the number of nights by client: canceled nights considered canceled and the amount of reservation cancellation fee is governed by the same terms as the abolition of the reservation.

Reducing the number of guests does not affect the total price of the stay.

Cancellation and changes of reservations during the stay:

For confirmed reservations of up to 14 nights, the client is not entitled to a refund of any aliquot amount, the full amount of the confirmed reservation is charged.

For confirmed reservations with a duration of 15 nights or more, the following conditions apply:

1. Cancellation of reservation 30 days or more in advance is free of charge.

2. Cancellation 20 days or more in advance: Cancellation fee is 250 Euros or in amount Cancellation nights, the lower amount is applied

3. Cancellation 10 days or more in advance: Cancellation fee is 500 Euros or in amount Cancellation nights, the lower amount is applied

4. Cancellation 10 days or less in advance: Cancellation fee is 750 Euros or in amount Cancellation nights, the lower amount is applied

Provider in exceptional cases, reserves the right to provide the client with another apartment in a reasonable quality especially in case of natural disasters, accidents at installations and pipelines and the like. The provider also undertakes to comply with the total price for accommodation and any expenses associated with a higher price borne by the provider.

CHECK-IN

You can check-in everyday between 14:00 and 21:00

Late check-in / late arrival fees:

  • Check-in between 21:00 and 22:00 - 20 Eur fee
  • Check-in between 22:00 and 23:00 - 40 Eur fee
  • Check-in after 23:00 is not possible

CHECK-OUT

You can use apartment until 10:00

Late check-out / late departure fees:

  • Check-out after 10:00 - 20 Eur fee
  • Check-out after 14:00 - 30 Eur fee
  • Check-out until  17:00 - 40 Eur fee
  • Late check out is on request.

Parking policy

Parking is upon request and can be subject of fee from 7 to 10 Euros/1 night of stay. Parking availability and rate depend of apartment location.

 

PROTECTION OF PERSONAL INFORMATION

The website www.apartmentscitycentre.sk is operated by Apartments City Center s.r.o., Company ID 44 616 813, with its registered office at Obchodná ulica č. 544/7, 811 06 Bratislava, registered in the Commercial Register of the District Court Bratislava I, SRO vl. no. 56757 / B

General information on the processing of personal data

Apartments City Center s.r.o. is responsible for the processing of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR)

1. The person concerned - the buyer, the operator - the internet shop operator

2. Beneficiaries (accountancy firm)

3. The person concerned is required to provide truthful and up-to-date personal data. The rights of the person concerned are governed by Chapter 3 of the GDPR. It is, for example, the right to lodge a complaint with the supervisory authority, the right to object to processing, the right to request the operator access to personal data relating to the person concerned, the right to rectify or delete or restrict the processing of personal data, and the right to data portability.

 Processing of personal data for the purpose of order execution

1. Purpose of processing personal data: issuing a tax document, contacting the customer regarding the order, fulfillment of the contract.

2. Legal basis for the processing of personal data: (a) The processing of personal data (name, surname, title, street and number, postcode, city) is necessary under a special regulation or an international treaty binding on the Slovak Republic. In particular, according to Act no. 222/2004 Coll. on value added tax. b) Processing of personal data (email, telephone contact) is necessary for the performance of the contract.

3. Time of retention of personal data:

- According to Act no. no. 431/2002 Coll. on accounting as well as under Act no. 222/2004 Coll. on value added tax, tax documents issued (containing personal data) must be kept for 10 years following the year to which they relate.

Our company will provide the person concerned with the processing of personal data with the following information:

a) data about our company

(b) the contact details of the person liable;

(c) processing purposes

(d) the legal basis of the processing

(e) where the processing is based on Article 6 (1) (f) GDPR, the legitimate interests pursued by the operator or a third party;

(f) the recipients or categories of recipients of personal data, if any;

(g) where relevant, information that our company intends to transfer personal data to a third country or to an international organization

(h) the period of retention of personal data or, if that is not possible, the criteria for determining it;

(i) the existence of the right to require the operator to have access to personal data relating to the person concerned and the right to rectify or erase or restrict the processing, or the right to object to processing, as well as data portability rights;

(j) where the processing is based on Article 6 (1) (a) or Article 9 Article 2 (a) GDPR, the right to revoke its consent at any time without prejudice to the lawfulness of processing based on the consent granted prior to its withdrawal;

(k) the right to lodge a complaint with the supervisory authority;

(l) information on whether the provision of personal data is a legal or contractual requirement or a requirement that is required to conclude a contract, whether the person concerned is responsible for providing personal data and the possible consequences of failure to provide such data;

(m) the existence of automated decision-making, including the profiling referred to in Article 22 (1) and (4) of the GDPR, and at least in those cases, meaningful information on the procedure followed, as well as the meaning and foreseeable consequences of such processing for the person concerned.

Processing of personal data for the purpose of processing cookies

For the processing of personal data for the purpose of processing cookies, the general information for the processing of personal data mentioned above is valid as well as:

1. Purposes of processing of personal data: provision of services, analysis of traffic. Cookies have a small amount of data that servers send to a browser. It saves them on the user's computer. Every subsequent visit to the site, the browser then sends the data back to the server

2. Legal basis for the processing of personal data: Article 6 (1) a) GDPR - the person concerned has consented to the processing of his or her personal data for one or more specific purposes

3. Privacy Retention Period - Cookies used on our site may be divided into two basic types in terms of durability. Short-term so-called " "Session cookies," which are only temporary and remain stored in your browser only until you close the browser and long- "Persistent cookies" that remain stored on your device for a long time or until you manually delete them, and the cookie retention time on your device depends on your cookie settings and your browser settings.